HOW TO APPLY CHOCOLATE TRANSFER SHEETS

Orders

Q. Why can’t I add items to my shopping cart?

A. This may be because the item is out of stock. If you experience any problems with shopping online please call our customer service team on 07949204863, Monday to Friday, between the hours of 9am and 5:30pm.

Q. I added something to my cart & no longer require it, how do I remove it?

A. Don't worry, you can easily remove, increase or decrease the quantity of an item in your cart, either click on the plus or minus sign next to the item or the bin to remove it completely.

Q. What payment methods do you accept?

A. Switch/Maestro, Visa, Visa Electron, American Express, MasterCard and PayPal

Q. Why has my card been declined?

A. If your card is declined, your bank will be able to advise you as to why. Please ensure the card you are using is supported by our payment systems.  If you are still experiencing difficulties placing your order then please call the order helpline on 07949204863 and we will attempt to complete your payment over the phone.

Q. Does my card need to be registered to a billing address?

A. Yes, we will need to have a corresponding billing address when obtaining card verification.  This is used to prevent you and ourselves from fraudulent transactions.

Q. Can I cancel my order?

A. When orders are placed on our website they are processed and dispatched very quickly. Unfortunately once the order has been confirmed we are unable to amend or cancel this and it will be sent out to you. If you ordered over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of food items)

Q. My order has been cancelled.  Why?

A. Sometimes we may need to cancel your order.  If we do in all situations we will contact you via email or telephone with a reasonable explanation as to why this has happened.

Deliveries

Q. Do you ship internationally?

A. Yes we do. However, please bear in mind any additional charges relating to customs clearance would be your responsibility.  
If you would like to place an order please get in touch via sales@dotty-dots.co.uk and we can send you an invoice.

Q. How do you calculate postage/shipping methods for my order?

A. Postage & shipping methods are calculated by the weight & dimension of the total order that will be sent. This also will depends on the country of address


Q. How long will my order take to arrive?

A. Standard delivery within the UK is normally within 3-7 working days Once dispatched.   However, some orders can be dispatched quicker but this cannot be guaranteed.
For next day delivery, orders must be placed before 2:00 pm 

Q. My order hasn't arrived within the specified delivery time?

Unfortunately sometimes orders can be delayed within the postal service and this could be for a number of reasons like public holidays, custom delays or even bad weather.

If you experience a delay with your delivery then please contact the Customer Service department via our online "contact form"  or on 07949204863, and we will then begin an investigation to locate your order and provide you with tracking details.

Returns and Refunds

 Q. How do I return an item?

A. Once a returns number has been obtained please quote and return item/s to the following address:

Dotty Dots
5 Maple drive
Market Rasen
Lincolnshire
LN8 3QB
Please note NON food items only.

Q. How do I obtain a returns number?

A. To return an item, you must obtain a returns number by contacting us using the contact form or by calling our Customer Service Team on 07949204863.

Q. I returned my order, how long will my refund take?

A. Please allow 5 - 10 working days for your parcel to reach us, once the items are received we will send you an email to let you know.

Q. What do I do if there is a problem with my return?

A. If you have difficulties with a return, please call our customer service team on 07949204863

Q. Do I have to pay for returns?

A. Unfortunately due to the incredible prices we offer our customers across our range, we are unable at present to offer free returns.   However, if the return is due to a manufacturing fault then we will reimburse the postage costs on receipt of the goods after inspection.

Q. There is an item missing from my order?

  • A. All parcels are carefully checked before they leave us, but Sometimes an item can be missing from your parcel. If an item is missing then contact our Customer Services Team via email at sales@dotty-dots.co.uk or call 07949204863. We will then investigate which may take us a few days and if necessary arrange for the item to be sent again. We recommend that you reorder the item as soon as possible as stock levels change considerable each day.  



Q. I have received an incorrect item in my order, what do I do?

  • A. We aim to get your order right every time but we do occasionally make mistakes. If you receive the wrong item then send it back to us and we will refund you or send you the correct item assuming we still have the product and in stock.